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Customer Support / Inventory Manager

Koneksa Health is an early stage technology company transforming the way we measure what matters in health.  

Our experienced team is focused on using new technologies to improve clinical research and drug development. We help leading life sciences companies and research hospitals remotely capture real-world data from patients.  Our projects deploy digital health technologies such FDA approved activity trackers, wearable vital sign monitors, and other emerging monitoring devices that capture data outside the clinical and laboratory setting. We are developing digital biomarkers that help our customers make faster decisions, often using smaller studies, with technologies that enhance the experience of the patients who participate. We’re on a constant quest improve the tools and endpoints that are used to get the right new therapies to patients who need them.

We are actively seeking to hire an customer support / inventory management specialist with 2+ years of relevant experience to help execute and support our client’s clinical research studies. This successful candidate will be helping configure and deploy devices for for use by supporting protocol design and development, preparation for  ethical approvals, site training, deployment of software and devices, and ongoing execution all the way through study close out..  

The customer support / inventory manager  will work with alongside our current technology and account management members to ensure that our client’s needs are met.  This role reports into the VP of Business Operations.  
 

Responsibilities

  • Service as main customer support technician as research sites / coordinators need help; field calls / emails to help troubleshoot any issues which may arise with study participants or coordinators using the platform, for everything ranging from issues with devices/sensors to software problems
  • Inventory management / logistics of all devices used in clinical studies: shipping, inventory reporting, etc.
  • Support software testing with both technology and data science teams before platform is turned over to customer/coordinators
  • Manage vendor relationships for device/sensor vendors supporting each study
  • Test / use all devices and technologies (hardware and software)
  • The role is based in NYC and is a full time position requiring flexibility of schedule, and the ability to work long hours when necessary

 

Required Experience

  • Remote customer support experience for an enterprise technology tool
  • Knowledge of mobile devices / tablets and SIM cards
  • Knowledge of Microsoft office suite

Business/Technology Qualifications

  • Friendly and patient demeanor
  • Quick on your feet with the ability to trouble shoot live
  • Strong presentation and communication skills
  • Significant technology knowledge and curiosity; understanding of web and mobile application

Bonus

  • Knowledge of Maas 360 or a Mobile Device Management tool
  • Experience with activity trackers / wearable devices / sensors
  • Experience with Pharmaceutical Companies/ Clinical Trials
  • Experience with a software/technology company

Benefits

  • Competitive salary
  • 100% covered employee healthcare
  • Weekly team lunches
  • Healthy office snacks
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